Guide for concerns and complaints

As part of the quality management system of the HWR Berlin, the general conditions and requirements for your studies are subject to permanent monitoring.

As students, you have the opportunity to express criticism, make suggestions for improvement and provide general feedback, especially in the regular student survey and course evaluation. This form of recording is suitable for systematically and regularly further developing and adapting procedures and approaches.

These instruments are not suitable for individual questions and/or complaints that require a special, individual or possibly quick solution approach. In these cases, there are responsible contact persons to whom you can turn. Below you will find a list of these offices together with information on which details are required for processing. Please contact the relevant office with your request. You will receive a written response from them as to how your concern or complaint has been dealt with.

The following information would be helpful in processing your request:

  • Which university location, which building, which room, or exactly where in the building
  • Date when the problem was detected
  • Brief description of the problem or your suggestion for solving the problem

Cleanliness, defective room equipment, etc.

IT equipment, network

The following information would be helpful in processing your concern/complaint:

  • Which degree program, which course, which instructor
  • Date, when did the problem occur (e.g. during one course or during the whole semester)
  • Short description of your concern/problem or your suggestion for solving the problem.
  • If you have already contacted someone, who and with what result?

Organizational concerns/problems

  • Study Offices: The study or departmental office responsible for your program of study.

Content concerns/problems

In case of content-related problems in courses, it is advisable to contact the respective teacher first and, if necessary, the head of the study program in the next step.

The following information would be helpful in addressing your concern/complaint:

  • Which course of study, which course or which examination, which teacher
  • brief description of the problem
  • If you have already contacted someone about this, who and with what result

If you have problems with exams, you can write to the exam committees (only available in German).

  • Examination committees Department 1: Business and Economics
  • Specialized direction and offices Department 2: Cooperative Studies
  • Examination committees Department 3: Public Administration
  • Examination committees Department 4: Legal Studies
  • Examination committees Department 5: Police and Security Management
  • Examination committees Berlin Professional School

The following information would be helpful in processing your complaint:

  • your degree program
  • brief description of the problem or your suggestion for solving the problem
  • If you have already contacted someone, who and with what result

Application / Admission / Enrolment / Re-enrolment

Organizational problems of the course

Study Offices: The study or departmental office responsible for your degree program.

    Semester ticket

    Quality management study and teaching

    Safety/ Fire protection/ Work safety/ Accidents

    Of course, you can also contact us with confidential matters. The offices listed here will not disclose your information without your consent and will treat your request confidentially.

    Sexual assault / violence

    Discrimination / Diversity

    Inklusion

    Anti-Semitism

    Confidential concerns and complaints

    For your confidential concern/complaint, please contact one of the student advisors personally in the first step.

    All student concerns

    Concerns that are not listed.

    This could also be of interest:

    Student portal

    Diversity at HWR Berlin

    Student counselling services

    IT department of the HWR Berlin

    The HWR Berlin uses cookies to improve your experience on our website. By continuing to use our website you are agreeing to our use of cookies in accordance with our data privacy policy. Read more about our data privacy policy.